{"product_id":"unreasonable-hospitality-the-field-guide-trade-paperback","title":"Unreasonable Hospitality: The Field Guide (Trade Paperback)","description":"\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"a-text-bold\"\u003ePut the ideas of the New York Times bestseller \u003c\/span\u003e\u003cspan class=\"a-text-bold a-text-italic\"\u003eUnreasonable Hospitality\u003c\/span\u003e\u003c\/strong\u003e\u003cspan class=\"a-text-bold\"\u003e\u003cstrong\u003e into action with this beautifully illustrated, interactive companion guide from Will Guidara, former co-owner of the legendary restaurant Eleven Madison Park\u003c\/strong\u003e.\u003c\/span\u003e\u003cspan\u003e\u003cbr\u003e\u003cbr\u003eWith his book \u003c\/span\u003e\u003cspan class=\"a-text-italic\"\u003eUnreasonable Hospitality\u003c\/span\u003e\u003cspan\u003e, Will Guidara issued a compelling invitation: \"No matter what business you're in, you can make the choice to be in the hospitality industry.\" His lessons about service and leadership celebrated the one principle that never goes out of season: the human desire to be taken care of.\u003cbr\u003e\u003cbr\u003eIf \u003c\/span\u003e\u003cspan class=\"a-text-italic\"\u003eUnreasonable Hospitality\u003c\/span\u003e\u003cspan\u003e is the why, then \u003c\/span\u003e\u003cspan class=\"a-text-italic\"\u003eThe Field Guide\u003c\/span\u003e\u003cspan\u003e is the how.\u003cbr\u003e\u003cbr\u003eThis practical, step-by-step journal offers a clear roadmap for applying Guidara’s lessons in real life, helping you turn generous thinking into consistent action. Inside, you’ll learn how to:\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"a-unordered-list a-vertical\"\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan class=\"a-text-bold\"\u003eBuild and lead your team\u003c\/span\u003e\u003cspan\u003e with consistency, integrity--and yes, hospitality\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan class=\"a-text-bold\"\u003eDevelop a culture of hospitality\u003c\/span\u003e\u003cspan\u003e with five essential components--excellence, communication, collaboration, feedback, and repair--and the systems that will keep those values front and centre\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan class=\"a-text-bold\"\u003eCreate bespoke gestures\u003c\/span\u003e\u003cspan\u003e with the power to transform ordinary transactions into extraordinary experiences--as well as how to create a ready-made toolkit of simple, repeatable actions that still feel personal\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003eFeaturing deeply personal stories, his own as well as those of readers he's encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat.\u003cbr\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan class=\"a-text-bold\"\u003eBeautifully designed and illustrated in full colour, this delightful, participatory guide―meant to be marked up and discussed―will have you feeling like a kid about to crack open a new colouring book. You'll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do―for yourself, the people you work with, and the people you serve.\u003c\/span\u003e\u003c\/p\u003e","brand":"Will Guidara","offers":[{"title":"Default Title","offer_id":47083131273394,"sku":"9781529147384","price":505.0,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0562\/9191\/8002\/files\/9781529147384.jpg?v=1777023463","url":"https:\/\/www.wordsworth.co.za\/products\/unreasonable-hospitality-the-field-guide-trade-paperback","provider":"Wordsworth Books","version":"1.0","type":"link"}