A bookseller is the first person a potential customer encounters when entering any of the Wordsworth Stores. First impressions do count, and each bookseller needs to ensure that they follow the below responsibilities and guidelines to convert each potential customer into a regular customer.

Customer Service:

• Greet and establish a rapport with customers, answering questions, engaging in conversations about our store, inventory, services, and community.
• Aid customers in locating books within our inventory, as well as special ordering books not currently in stock.
• Deal with inquiries and attempt to provide accurate answers regarding book titles and author names.
• Provide customers with suggestions on which books to read according to their interests.

Sales:

• Complete customer sales as a cashier in a fast and kind manner.
• Provide customers with information on book release dates and availability.
• Assist customers in locating books within the bookstore or escort them to their required aisles.
• Process book reservations and provide customers with information on book reservation requirements.
• Take payments for books and supplies sold – process cash, credit cards, and debit cards.
• Process invoices and balance cash register at the end of each shift.
• Cross sell and upsell stock in store.
• Should there be a campaign occurring – promote the sale.

Merchandising:

• Maintain store appearance. Examples:  Straightening/alphabetizing shelves, setting/maintaining displays, routine maintenance (vacuuming, dusting, windows, etc.)
• Create window displays by arranging books and other reading materials in an aesthetic manner.

Erply Assistance:

• Assist in ordering and receiving inventory, shelving books and merchandising sidelines.

Stocktakes/ Category Checks:

• Perform stock-checking of books within the store.

Security:

• You need to be alert, observant, curious and aware of the non-shopper/shop lifter and report any suspicious behavior to Management.

Personal Growth:

• Maintain knowledge of upcoming books and their release dates.
• Constantly building up your knowledge of the books in the store
• Support our core beliefs of shopping local/independent, providing great customer service and acting as a resource for literacy in our community.

Please send your CV and cover letter to recruitment@wordsworth.co.za and state which position you are applying for.