'Brimming with surprising insights and useful tips... the resource we need for making genuine connections' Adam Grant, bestselling author of Think Again

How do you resolve a misunderstanding before it becomes a conflict?
How do you build influence when you're not in the room?
How do you create real connection when your team works apart?

Drawing on award-winning Professor Andrew Brodsky's groundbreaking research, as well as real-world examples, Ping reveals:

* The hidden strengths and weaknesses of every communication channel
* When to email, message, call, meet - or let AI help
* How to make memorable virtual first impressions
* How to build trust, influence, and stronger relationships at a distance
* How to negotiate, persuade, and solve problems through a screen

Ping will change the way you think about every message you send.

'A must read for everyone who communicates online - in other words, everyone' Jake Knapp, co-founder of Google Meet and bestselling author of Sprint